Perkbox End User Terms of Service

PERKBOX PLATFORM ACCEPTABLE USE POLICY

1. HOW YOU MAY USE MATERIAL PUBLISHED ON OUR PLATFORM

1. We are the owner (or the licensee) of all intellectual property rights in our Platform and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. You cannot do anything that would bring us or our name into disrepute or cause damage in any way to our reputation. Please inform us immediately if you become aware of anything that you believe may cause us any reputational damage.
3. Any content available on our Platform (other than content submitted by you, if any) is subject to the following rules:
      i.    you may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others to content posted on our Platform;
     ii.    do not modify any paper or digital copies of any materials you have printed off or downloaded in any way, and do use any illustrations, photographs, video or audio separately from any accompanying text;
    iii.    acknowledge our status (and that of any identified contributors) as the authors of content on our Platform;
    iv.    do not use any part of the content on our Platform for commercial purposes without our consent in writing; and
     v.    do not imply any sponsorship or association with us without first obtaining our approval in writing.
4. If you print off, copy or download any part of our Platform in breach of this Acceptable Use Policy, we may suspend or terminate your right to use our Platform and may require you to return or destroy any copies of the materials you have made.
5. You are not permitted to use our trade marks and trade names without our approval, unless they are part of the material you are using as permitted under the other provisions of this Acceptable Use Policy.
6. If you would like to use any of the content available on our Platform (including but not limited to any photographs, logos, videos, designs or images), please contact us via the live chat function on the Platform. 

2. RULES ABOUT LINKING TO OUR PLATFORM

1. All End Users may link to our home page, but only in a way that is fair and legal and does not damage our reputation or take advantage of it. Do not frame our Platform on any other site and do not establish a link to our Platform on any website that is now owned by you.
2. Do not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We are open to new ideas, so if you would like to explore any such relationship with us, please contact us via the live chat function on the Platform.
3. If we believe that any link is not in line with or brand guidelines, and/or damages our reputation, we may withdraw linking permission without notice and require you to remove any links to our Platform, or to remove our name and/or logo, from your website. We may require you to make changes in relation to the placing of our name and links to our Platform on your website.
4. The website in which you are linking must comply in all respects with the content standards set out in this Acceptable Use Policy. In particular, you must not link to our Platform or refer to us or our logos from any website which is indecent or inappropriate or in any other way incompatible with our reputation.

3. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our Platform contains links to other websites and resources provided by third parties (including by our partners), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.

4. PROHIBITED USES

1. You must not use our Platform:
      i.    in any way that breaches any applicable local, national or international law or regulation;
     ii.    in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    iii.    for the purpose of harming or attempting to harm minors in any way;
    iv.    to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; and/or
     v.    to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

5. CONTENT SUPPLIED BY YOU

1. Whenever a functionality that allows you to upload content to our Platform, you must comply with the content standards set out in this Acceptable Use Policy.
2. Any content you upload to our Platform will be considered non-confidential and non-proprietary. You will retain all of your ownership rights in your content, but you hereby grant us a licence to use, store and copy that content and to distribute and make it available to third parties.
3. We may need to disclose your identity to a third party who is claiming that content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy. We will only disclose this information if we believe that this is required under the applicable laws.
4. We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the content standards set out in this Acceptable Use Policy.

6. INTERACTIVE SERVICES

1. We may provide interactive services on our Platform allowing our End Users to communicate with each other.
2. Although we are not obliged to, we may monitor and/or moderate such interactive services, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by an End User in contravention of our Acceptable Use Policy.

7. CONTENT STANDARDS

1. The Content Standards set out below apply to any and all material which you upload to our Platform, and to any interactive services made available on our Platform. You must comply with them.
2. All content submitted by you must be:
       i.    accurate (where it states facts);
      ii.    genuinely held (where it states opinions); and
     iii.    comply with the law applicable in England and Wales.
3. All content must not:
       i.    be defamatory of any person;
      ii.    be obscene, offensive, hateful or inflammatory;
     iii.    promote sexually explicit material;
     iv.    promote violence;
      v.    promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
     vi.    infringe any copyright, database right or trade mark of any other person;
    vii.    be likely to deceive any person;
   viii.    breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
    ix.     promote any illegal activity;
     x.     be in contempt of court;
    xi.     be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
   xii.     be likely to harass, upset, embarrass, alarm or annoy any other person;
   xiii.    impersonate any person, or misrepresent your identity or affiliation with any person;
   xiv.    give the impression that it emanates from us, if this is not the case;
   xv.    advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
   xvi.    contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
   xvii.   contain any advertising or promote any services or web links to other sites.

BENEFIT SPECIFIC TERMS

General Terms (Applicable to All Benefits)

1. Third-Party Supply

1. The products or services associated with your benefits are provided by our partners. As such, they are subject to the relevant partner’s terms and conditions of supply.
      i.    For online redemptions, you may be redirected to the partner’s website, where their terms should be displayed.
     ii.    For in-store redemptions, you should ask store personnel for the applicable terms.
2. Perkbox does not supply the underlying products or services and is not responsible for their availability, quality, or suitability. We are also not liable for any losses or damages resulting from a partner’s failure to deliver or comply with legal obligations. If you experience issues, please contact the partner directly. We welcome feedback to help us maintain high standards in our partnerships.

2. Additional Terms

1. Some benefits and rewards may have additional terms and conditions. These will be shown on our Platform before you confirm your selection. These may include expiry dates, location restrictions, or redemption limits. Please read them carefully. We are not responsible for any losses or issues resulting from failure to comply with these terms and cannot issue refunds in such cases.

3. Partner Responsibilities

1. As the products and services are provided by partners, their terms apply. Our role is limited to facilitating access to the benefit (e.g., discount, voucher, offer). We are not responsible for the partner’s performance or compliance. If you are dissatisfied, please contact the partner directly, and feel free to share feedback with us.

4. Personal Use Only

1. All benefits and rewards are for your personal use. You may not sell, copy, reproduce, or use them for commercial gain. Any fraudulent or unauthorised use may result in permanent cancellation of your access to the Platform and notification to your employer.

Perks & Flexi Points Benefits

These terms apply to the use of the Perks Benefit offered by Perkbox to End Users in the UK, Australia, and, where applicable, other jurisdictions.

1. Service Overview

1. Perks Catalogue: Digital vouchers, affiliate links, discount codes, promotions, and cashback opportunities.
2. Cashback: Cashback may be earned on eligible purchases made through the platform (see below of Cashback terms).
3. Custom Benefits: Links to third-party benefits configured by your employer.
4. My Orders: A daily-updated breakdown of your savings.
5. Savings Reporting: Tools for tracking savings activity.

2. Flexi Points

1. Points are automatically added to your wallet based on your employer’s plan.
2. Points can be used on eligible Flexi Perks and Rewards. All redemptions are subject to the Supplier’s terms and conditions.
3. Expiry:
      i.    Points expire 12 months from the date of allocation unless otherwise communicated.
     ii.    Points expire upon termination of employment or contract.
4. Restrictions:
      i.   Points are non-transferable, non-refundable, and not interchangeable with Reward Points.
     ii.   You cannot re-sell or share Flexi Perks with third parties or allow unauthorised access to the platform.

3. Limitations

1. Perkbox does not guarantee the availability of specific perks or suppliers.
2. Perkbox does not provide advice or make representations about the quality or suitability of any perks or suppliers.
3. All transactions are final and non-refundable.
4. You are responsible for reviewing the Supplier’s terms before each transaction.
5. Perks are provided “as is” without warranties of any kind.
6. Flexi Points have no cash value and cannot be exchanged for money.

4. Additional Terms for Benefits and Rewards

1. Any face-value benefits or rewards are redeemable in full and cannot be redeemed in instalments unless explicitly stated in the applicable terms. If the value of the product or service is less than the face-value of the benefit or reward, no credit or refund will be issued.
2. All benefits and rewards are for your personal use. You may not sell, copy, reproduce, or use them for commercial gain. Any fraudulent or unauthorised use may result in permanent cancellation of your access and notification to your employer.
3. Unless otherwise stated, benefits or rewards may not be combined with other promotional offers, vouchers, or gift certificates.
4. Benefits or rewards will be delivered via the method selected at checkout (e.g., mail, email, link, or telephone).
5. If a benefit or reward requires direct payment to Perkbox (e.g., cinema ticket voucher), a legally binding contract is formed upon confirmation of your order.
6. Under UK law, you may have a right to cancel within 14 days. However, this does not apply to services already completed or digital products once streaming or downloading has begun.
7. Benefits or rewards delivered instantly (e.g., vouchers) are non-cancellable and non-refundable.
8. If digital content is not delivered immediately, you may cancel within 14 days unless you begin streaming or downloading.
9. Your statutory rights remain unaffected. For products or services redeemed from a partner, refer to the partner’s terms and conditions for further details.

Cashback Terms

These terms apply to the use of the Cashback Benefit under the Perks Benefit offered by Perkbox to End Users in the UK. 

1. ELIGIBILITY CRITERIA FOR EARNING CASHBACK

1. Cashback may only apply to eligible items within a transaction. Where items are excluded cashback will be calculated only on the qualifying portion of the order.
2. To qualify for cashback on a transaction:
       i.    You must access the advertiser’s website using the unique cashback link provided by Perkbox. We are not able to track the transaction if you visit the site directly or through another source.
      ii.    Your browser must not have any ad or popup blockers enabled.
     iii.    Purchases must be completed on the advertiser’s website. Transactions made via the advertiser’s mobile app are not eligible.
     iv.    Cashback is only awarded by Perkbox for completed, retailer-validated purchases. Cancelled, returned, or refunded transactions are not eligible.
      v.    Cashback may not eligible on purchases made using:
             (1)   Third-party gift cards; or
             (2)   Discount codes not provided by Perkbox.
     vi.    Advertisers may display either full or promotional pricing. We will calculate the Cashback based on the final transaction value after any eligible discounts.
    vii.    Check the advertiser’s specific terms and conditions on the advertiser’s website for any additional terms which may specify exclusions to eligibility for cashback.
   viii.    Transactions must only be from offers available on the Perkbox platform.

2. CASHBACK TRACKING AND VALIDATION

1. Cashback may take up to 48 hours to appear as “pending” in your account.
2. Cashback will move from “pending” to “confirmed” once validated by the advertiser. The validation period is subject to the advertiser’s terms and conditions and returns policy. 

3. ANTI-FRAUD MEASURES

1. Perkbox reserves the right to withhold or cancel cashback if fraudulent activity is suspected.
2. This includes, but is not limited to:
       i.    Use of automated tools or bots;
      ii.    Multiple accounts by the same user;
     iii.    Attempting to manipulate tracking systems;
     iv.    Providing false or misleading information;
      v.    Misuse of referral or promotional systems; or
   viii.    Any activity that violates our End User Terms and Conditions.

4. REDEMPTION RULES

1. Once confirmed, cashback can be redeemed for gift cards on the Perkbox platform or converted to points to be used on the Perkbox platform.
2. There is no minimum threshold for cashback redemption. Any non-zero cashback balance can be used towards the purchase of a gift cards on the Perkbox platform.
3. Cashback can be redeemed only as full or partial payment for gift cards available on the Perkbox platform.

5. CASHBACK EXPIRY AND ACCOUNT DEACTIVIATION 

1. Cashback does not expire as long as your Perkbox account remains active. If your account becomes inactive or is deactivated for any reason, your cashback balance will be forfeited.
2. If your Perkbox account is deactivated (e.g. due to leaving your employer or your employer ending their contract with Perkbox), you will lose access to any unredeemed cashback.

6. TECHNICAL ISSUES AND TRACKING FAILURES

1. Perkbox is not liable for cashback not being tracked due to:
       i.    Delays or failures in cashback tracking caused by third-party systems or user error;
      ii.    User error (e.g. closing the browser too early, navigating away from the page);
     iii.    Use of incognito/private browsing modes; and
     iv.    Network interruptions or browser crashing.

7. CASHBACK RATE CHANGES

1. Cashback rates are subject to change at any time without prior notice.
2. The rate applicable to your transaction is the one displayed at the time of clicking the cashback link.
3. Perkbox is not responsible for discrepancies between advertised and actual cashback rates due to advertiser-side changes. 

8. CURRENCY AND VAT

1. Cashback is calculated on the transaction amount excluding VAT, taxes, delivery charges and service fees, unless otherwise provided.
2. All cashback values are displayed in GBP (£).  

9. DISPUTES AND RESOLUTION

1. Any dispute regarding cashback must be raised within 120 days of the transaction date.
2. Perkbox will liaise with the advertiser to investigate cashback rejections and will request reasonings for rejection. Perkbox cannot guarantee cashback if the advertiser declines to validate the transaction.
3. Perkbox recommends you maintain proof of relevant transactions to help us assist you with any disputes. 

Celebration Benefit

These terms apply to the use of the Flexi Points Benefit under the Perks Benefit offered by Perkbox to End Users in the UK, Australia, and, where applicable, other jurisdictions.

1. Eligibility

1. Access may be extended to users outside these regions, but availability is not guaranteed.
2. Eligible users include:
      i.    Employees of the subscribing organisation.
     ii.    Friends and family over 18 years of age who access the platform via a guest account and accept the End User Terms.

2. Service Overview

1. Recognition Feed: A social feed for peer and manager shout-outs, with likes and comments.
2. Greeting Cards: Collaborative digital cards for special occasions like birthdays and work anniversaries.
3. Reward Points: Digital points distributed by managers or administrators, redeemable for gifts.
4. Rewards Catalogue: A selection of gift cards and physical gifts available for redemption.
5. Automations: Automated celebrations for birthdays and anniversaries, optionally including reward points.
6. Budget Management: Tools for managing and tracking reward point allocations for admins.

3. Reward Points Terms

1. Points do not expire while your account is active.
2. Points are non-refundable once allocated.
3. You must accept the applicable terms before each transaction.
4. Points expire:
      i.    Upon account deactivation.
     ii.    Upon termination of employment.
     iii.   Upon termination of the contract between your employer and Perkbox.
5. Points may be scheduled for future delivery.
6. Redemption is subject to the Supplier’s terms and conditions, which are presented before each transaction.
7. All transactions are final and non-refundable.
8. Gift vouchers are supplied by Perkbox in exchange for Reward Points; they cannot be redeemed directly with Suppliers.

4. Limitations

1. Reward Points are tied to your account and cannot be transferred.
2. Friends and family must use guest accounts and accept terms to participate.
3. Perkbox is not responsible for the terms or performance of third-party Suppliers.
4. Reward Points have no cash value and cannot be exchanged for money.
5. Perkbox may make non-material changes to the Celebration module, including adding/removing Suppliers or updating terms.
6. Any content posted by you on the Celebration module (e.g., recognition messages, greeting card contributions, comments) must comply with Perkbox’s Acceptable Use Policy. Offensive, inappropriate, or abusive content may result in removal and/or suspension of access. 

Wellbeing Benefit

These Terms and Conditions apply to your use of the Wellbeing Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

1. Wellbeing Benefit is available to users in the United Kingdom and Australia, and may be extended to other regions at Perkbox’s discretion.

2. Service Overview

1. You will have access to a Wellness Content Hub, which includes:
      i.    On-demand video, audio, and written resources.
     ii.    Search and filter tools to help you find relevant content.
    iii.    Optional health support services, depending on your employer’s subscription.
2. These resources are designed to support your mental and physical wellbeing.
3. Availability outside the UK and Australia is not guaranteed.

3. Limitations

1. The service may not be accessible to users outside the UK or Australia. Perkbox does not guarantee uninterrupted access in other regions.
2. The Wellbeing module provides general wellness content and is not a substitute for professional medical advice, diagnosis, or treatment.
3. Any optional health support services included are non-clinical and should not be relied upon for urgent or serious health concerns.
4. The Wellbeing service does not provide emergency or crisis intervention. If you are in immediate danger or need urgent medical help, contact emergency services.
5. Perkbox may modify or remove content and features at its discretion without prior notice.