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General Terms

Acceptable Use Policy

Benefit-Specific Terms

Perkbox End User Terms of Service

Welcome to Perkbox — your all-in-one platform for employee benefits, rewards, and wellbeing. 

Perkbox brings together a wide range of experiences designed to support and celebrate you at work. From shopping discounts and freebies to wellness tools, medical services, recognition programmes, feedback features, and more — everything is accessible through a single, easy-to-use platform. 

If you're reading these Terms, it means your employer has invited you to join Perkbox as an End User — a thank-you for your dedication and hard work. You may also be accessing the platform as an admin user, helping to manage your organisation’s benefits programme. 

Before you get started, please take a moment to read these Terms carefully. They explain:

  • How to use the Perkbox platform
  • What benefits and rewards are available
  • How our trusted partners provide the products and services you can access

There’s no cost to join — your employer has already covered that. However, some benefits or rewards may require payment, either to Perkbox or directly to our partners. Where this applies, it will be clearly indicated on the relevant page.

Our Platform is available via our Website at www.perkbox.com and via the Perkbox App and these Terms apply equally to both.

1.  ABOUT PERKBOX

  1. The Platform is operated by SME HCI Limited (trading as Perkbox) (“we”, “us”, “our”). We are registered in England and Wales under company number 05558651, with our registered office at 3 Dorset Rise, London, EC4Y 8EN, United Kingdom. 
  2. We work with a network of trusted partners to bring you valuable benefits. In most cases, purchases are made directly with the partner. In some instances — such as prepaid cinema vouchers — you may purchase the benefit from Perkbox, and we’ll arrange for the partner to honour it under the terms shown on our Platform. 
  3. If you have any questions, you can reach us via the live chat function on the Platform.
  4. If we need to contact you, we’ll do so via phone, email, or post using the details you provided during registration.
  5. When we use the word “writing” or “written” in these terms, this includes emails.

2. BY USING THE PLATFORM, YOU ACCEPT THESE TERMS

  1. By accessing or using the Platform, you confirm that you accept these Terms and agree to comply with:
       i.    Our Acceptable Use Policy  – outlining how to use the Platform responsibly and respectfully.
      ii.    Our Privacy Notice and Cookies Policy – explaining how we handle your personal data and your rights.
     iii.    The Benefit-Specific Terms – detailing the rules for each individual benefit.
  2. If you do not agree to these Terms or any of the above policies, you must not use the Platform.
  3. You must be 18 years or older to use the Platform.

3. WE MAY MAKE CHANGES 

  1. We may update these Terms (including the Benefit-Specific Terms and Acceptable Use Policy) from time to time, for example to reflect changes in laws or regulations.
  2. We may also update the Platform to improve functionality, introduce new benefits, or respond to feedback from users and partners.
  3. We’ll notify you of any significant changes or updates that require action. If you do not agree to the changes, you should stop using the Platform.

4. PLATFORM AVAILABILITY

  1. While we strive to ensure the Platform is available whenever you need it, we cannot guarantee uninterrupted access. Like all internet-based services, occasional delays, outages, or technical issues may occur. We may also need to suspend, withdraw, or restrict access to the Platform temporarily — for example, for maintenance, upgrades, or security reasons. If we anticipate extended downtime, we’ll do our best to notify you in advance.
  2. All benefits and rewards offered through Perkbox are subject to availability. We work hard to provide a wide and appealing selection, but we rely on our partners to supply the underlying products and services. This means we cannot guarantee that any specific benefit or reward will always be available or offered on the same terms. If a benefit becomes unavailable, we’ll aim to offer a suitable alternative.

5. PLATFORM ACCOUNT ACCESS

  1. To use the Platform, you’ll need to complete your registration and activate your account. Some details (like your name and email address) may be provided by your employer, but we may ask for additional information to complete your setup.
  2. It’s important that your account information remains accurate and up to date. If we find that any details are incorrect or misleading, we may suspend or cancel your account.
  3. If you’re given or create login credentials (such as a password), you must keep them confidential. We recommend using a strong password that includes a mix of letters, numbers, and symbols. Do not share your login details with anyone. Your account is personal to you, and you should always log out when using a shared device.
  4. If you know or suspect that anyone other than you know your login details, you should contact us as soon as possible by using the live chat function on the platform or emailing privacy@perkbox.com. 
  5. For security reasons, we may disable your login credentials or require you to reset your password if we suspect misuse.
  6. You can request to delete your account at any time.
  7. If your account is suspended or terminated (by you or us), you will still be able to use any benefits or rewards that were purchased or ordered before the suspension or termination date. However, you will not be able to access new benefits.

6. PLATFORM CONTENT

  1. The content on our Platform is provided for general information only. It is not intended to be professional advice or relied upon for decision-making. While we aim to keep content accurate and up to date, we make no guarantees or warranties (express or implied) about its completeness or reliability.
  2. Content provided by our partners or other End Users is not verified or endorsed by Perkbox. Their views do not necessarily reflect ours, and we cannot guarantee the accuracy or appropriateness of such content.
  3. We respect intellectual property rights — both ours and yours. Our Acceptable Use Policy explains how you may use content on the Platform and how we handle content uploaded by users

7. ONLINE SECURITY

  1. We take security seriously and are proud to be ISO 27001 certified, which means we follow internationally recognised best practices for information security. However, no system is completely immune to risks. We recommend using your own antivirus software and taking precautions when accessing the Platform.
  2. You must not misuse the Platform by introducing viruses, malware, or other harmful technologies. Attempting to gain unauthorised access to our systems or launching denial-of-service attacks is strictly prohibited and may constitute a criminal offence under the Computer Misuse Act 1990. If such activity is detected, we may report it to law enforcement and notify your employer. Your access to the Platform will be revoked immediately.

8. OUR RESPONSIBILITY

  1. We are responsible for any loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms or our failure to use reasonable care and skill. A loss or damage is considered foreseeable if it is an obvious consequence or if, at the time of entering into this agreement, both you and we understood it might occur.
  2. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for:
       i.    Death or personal injury caused by our negligence
      ii.    Fraud or fraudulent misrepresentation 
  3. If we supply defective digital content (such as an e-book or video) that damages your device or other digital content, and this is due to our failure to use reasonable care and skill, we will either repair the damage or compensate you. However, we are not liable for damage caused by:
       i.    Your failure to follow installation instructions 
      ii.    Not meeting the minimum system requirements we advised 
  4. The Platform is provided for personal use only. If you use it for commercial, business, or resale purposes — in breach of these Terms — we will not be liable for any loss of profit, business interruption, or loss of business opportunity.

9. IF THINGS GO WRONG

  1. If you experience any issues while using the Platform — whether related to accessing your account, redeeming benefits or rewards, or making payments — please contact our Customer Happiness team via the live chat function on the Platform. If the issue is within our control, we’ll do our best to resolve it quickly and efficiently. If the issue relates to a partner’s product or service, we’ll liaise with them on your behalf and support you in seeking a resolution, including any applicable refunds.
  2. If we reasonably believe that you have breached these Terms (including our Acceptable Use Policy), we may take appropriate action, which could include:
       i.    Issuing a formal warning to you and/or your employer
      ii.    Temporarily or permanently suspending your access to the Platform
     iii.    Initiating legal proceedings, including seeking reimbursement for any costs incurred as a result of your breach (e.g. administrative or legal fees)
     iv.    Reporting the matter to law enforcement authorities and/or notifying your employer, where required or appropriate
  3. Your access to the Platform will also be revoked if: 
       i.    Our agreement with your employer ends, or
      ii.    You are no longer employed or engaged by the organisation that provided you with access
  4. If your access is suspended or terminated, you will still be able to use any benefits or rewards that were purchased or delivered before the suspension or termination date. However, you will no longer be able to access or redeem new benefits.

10. PERSONAL DATA

Our Privacy Notice provides information on what personal data we collect, how we process it and other important data protection terms, including your rights in respect of your personal data.

11. GENERAL

  1. We may transfer our rights and obligations under these Terms to another organisation, for example, if our business is transferred or merged with another company.
  2. These Terms are between you and us. No other person shall have any rights to enforce any of these Terms.
  3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  4. These Terms are governed by English law and you can bring legal proceedings against us in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

PERKBOX PLATFORM ACCEPTABLE USE POLICY

1. HOW YOU MAY USE MATERIAL PUBLISHED ON OUR PLATFORM

  1. We are the owner (or the licensee) of all intellectual property rights in our Platform and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. You cannot do anything that would bring us or our name into disrepute or cause damage in any way to our reputation. Please inform us immediately if you become aware of anything that you believe may cause us any reputational damage.
  3. Any content available on our Platform (other than content submitted by you, if any) is subject to the following rules:
       i.    you may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others to content posted on our Platform;
      ii.    do not modify any paper or digital copies of any materials you have printed off or downloaded in any way, and do use any illustrations, photographs, video or audio separately from any accompanying text;
     iii.    acknowledge our status (and that of any identified contributors) as the authors of content on our Platform;
     iv.    do not use any part of the content on our Platform for commercial purposes without our consent in writing; and
      v.    do not imply any sponsorship or association with us without first obtaining our approval in writing.
  4. If you print off, copy or download any part of our Platform in breach of this Acceptable Use Policy, we may suspend or terminate your right to use our Platform and may require you to return or destroy any copies of the materials you have made.
  5. You are not permitted to use our trade marks and trade names without our approval, unless they are part of the material you are using as permitted under the other provisions of this Acceptable Use Policy.
  6. If you would like to use any of the content available on our Platform (including but not limited to any photographs, logos, videos, designs or images), please contact us via the live chat function on the Platform. 

2. RULES ABOUT LINKING TO OUR PLATFORM

  1. All End Users may link to our home page, but only in a way that is fair and legal and does not damage our reputation or take advantage of it. Do not frame our Platform on any other site and do not establish a link to our Platform on any website that is now owned by you.
  2. Do not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We are open to new ideas, so if you would like to explore any such relationship with us, please contact us via the live chat function on the Platform.
  3. If we believe that any link is not in line with or brand guidelines, and/or damages our reputation, we may withdraw linking permission without notice and require you to remove any links to our Platform, or to remove our name and/or logo, from your website. We may require you to make changes in relation to the placing of our name and links to our Platform on your website.
  4. The website in which you are linking must comply in all respects with the content standards set out in this Acceptable Use Policy. In particular, you must not link to our Platform or refer to us or our logos from any website which is indecent or inappropriate or in any other way incompatible with our reputation.

3. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our Platform contains links to other websites and resources provided by third parties (including by our partners), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.

4. PROHIBITED USES

  1. You must not use our Platform:
       i.    in any way that breaches any applicable local, national or international law or regulation;
      ii.    in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
     iii.    for the purpose of harming or attempting to harm minors in any way;
     iv.    to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; and/or
      v.    to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

5. CONTENT SUPPLIED BY YOU

  1. Whenever a functionality that allows you to upload content to our Platform, you must comply with the content standards set out in this Acceptable Use Policy.
  2. Any content you upload to our Platform will be considered non-confidential and non-proprietary. You will retain all of your ownership rights in your content, but you hereby grant us a licence to use, store and copy that content and to distribute and make it available to third parties.
  3. We may need to disclose your identity to a third party who is claiming that content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy. We will only disclose this information if we believe that this is required under the applicable laws.
  4. We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the content standards set out in this Acceptable Use Policy.

6. INTERACTIVE SERVICES

  1. We may provide interactive services on our Platform allowing our End Users to communicate with each other.
  2. Although we are not obliged to, we may monitor and/or moderate such interactive services, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by an End User in contravention of our Acceptable Use Policy.

7. CONTENT STANDARDS

  1. The Content Standards set out below apply to any and all material which you upload to our Platform, and to any interactive services made available on our Platform. You must comply with them.
  2. All content submitted by you must be:
        i.    accurate (where it states facts);
       ii.    genuinely held (where it states opinions); and
      iii.    comply with the law applicable in England and Wales.
  3. All content must not:
        i.    be defamatory of any person;
       ii.    be obscene, offensive, hateful or inflammatory;
      iii.    promote sexually explicit material;
      iv.    promote violence;
       v.    promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      vi.    infringe any copyright, database right or trade mark of any other person;
     vii.    be likely to deceive any person;
    viii.    breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
     ix.     promote any illegal activity;
      x.     be in contempt of court;
     xi.     be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
    xii.     be likely to harass, upset, embarrass, alarm or annoy any other person;
    xiii.    impersonate any person, or misrepresent your identity or affiliation with any person;
    xiv.    give the impression that it emanates from us, if this is not the case;
    xv.    advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
    xvi.    contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
    xvii.   contain any advertising or promote any services or web links to other sites.

BENEFIT SPECIFIC TERMS

General Terms (Applicable to All Benefits)

1. Third-Party Supply

  1. The products or services associated with your benefits are provided by our partners. As such, they are subject to the relevant partner’s terms and conditions of supply.
       i.    For online redemptions, you may be redirected to the partner’s website, where their terms should be displayed.
      ii.    For in-store redemptions, you should ask store personnel for the applicable terms.
  2. Perkbox does not supply the underlying products or services and is not responsible for their availability, quality, or suitability. We are also not liable for any losses or damages resulting from a partner’s failure to deliver or comply with legal obligations. If you experience issues, please contact the partner directly. We welcome feedback to help us maintain high standards in our partnerships.

2. Additional Terms

  1. Some benefits and rewards may have additional terms and conditions. These will be shown on our Platform before you confirm your selection. These may include expiry dates, location restrictions, or redemption limits. Please read them carefully. We are not responsible for any losses or issues resulting from failure to comply with these terms and cannot issue refunds in such cases.

3. Partner Responsibilities

  1. As the products and services are provided by partners, their terms apply. Our role is limited to facilitating access to the benefit (e.g., discount, voucher, offer). We are not responsible for the partner’s performance or compliance. If you are dissatisfied, please contact the partner directly, and feel free to share feedback with us.

4. Personal Use Only

  1. All benefits and rewards are for your personal use. You may not sell, copy, reproduce, or use them for commercial gain. Any fraudulent or unauthorised use may result in permanent cancellation of your access to the Platform and notification to your employer.

Perks & Flexi Points Benefits

These terms apply to the use of the Perks Benefit offered by Perkbox to End Users in the UK, Australia, and, where applicable, other jurisdictions.

1. Service Overview

  1. Perks Catalogue: Digital vouchers, affiliate links, discount codes, promotions, and cashback opportunities.
  2. Cashback: Cashback may be earned on eligible purchases made through the platform (see below of Cashback terms).
  3. Custom Benefits: Links to third-party benefits configured by your employer.
  4. My Orders: A daily-updated breakdown of your savings.
  5. Savings Reporting: Tools for tracking savings activity.

2. Flexi Points

  1. Points are automatically added to your wallet based on your employer’s plan.
  2. Points can be used on eligible Flexi Perks and Rewards. All redemptions are subject to the Supplier’s terms and conditions.
  3. Expiry:
       i.    Points expire 12 months from the date of allocation unless otherwise communicated.
      ii.    Points expire upon termination of employment or contract.
  4. Restrictions:
       i.   Points are non-transferable, non-refundable, and not interchangeable with Reward Points.
      ii.   You cannot re-sell or share Flexi Perks with third parties or allow unauthorised access to the platform.

3. Limitations

  1. Perkbox does not guarantee the availability of specific perks or suppliers.
  2. Perkbox does not provide advice or make representations about the quality or suitability of any perks or suppliers.
  3. All transactions are final and non-refundable.
  4. You are responsible for reviewing the Supplier’s terms before each transaction.
  5. Perks are provided “as is” without warranties of any kind.
  6. Flexi Points have no cash value and cannot be exchanged for money.

4. Additional Terms for Benefits and Rewards

  1. Any face-value benefits or rewards are redeemable in full and cannot be redeemed in instalments unless explicitly stated in the applicable terms. If the value of the product or service is less than the face-value of the benefit or reward, no credit or refund will be issued.
  2. All benefits and rewards are for your personal use. You may not sell, copy, reproduce, or use them for commercial gain. Any fraudulent or unauthorised use may result in permanent cancellation of your access and notification to your employer.
  3. Unless otherwise stated, benefits or rewards may not be combined with other promotional offers, vouchers, or gift certificates.
  4. Benefits or rewards will be delivered via the method selected at checkout (e.g., mail, email, link, or telephone).
  5. If a benefit or reward requires direct payment to Perkbox (e.g., cinema ticket voucher), a legally binding contract is formed upon confirmation of your order.
  6. Under UK law, you may have a right to cancel within 14 days. However, this does not apply to services already completed or digital products once streaming or downloading has begun.
  7. Benefits or rewards delivered instantly (e.g., vouchers) are non-cancellable and non-refundable.
  8. If digital content is not delivered immediately, you may cancel within 14 days unless you begin streaming or downloading.
  9. Your statutory rights remain unaffected. For products or services redeemed from a partner, refer to the partner’s terms and conditions for further details.

Cashback Terms

These terms apply to the use of the Cashback Benefit under the Perks Benefit offered by Perkbox to End Users in the UK. 

1. ELIGIBILITY CRITERIA FOR EARNING CASHBACK

  1. Cashback may only apply to eligible items within a transaction. Where items are excluded cashback will be calculated only on the qualifying portion of the order.
  2. To qualify for cashback on a transaction:
        i.    You must access the advertiser’s website using the unique cashback link provided by Perkbox. We are not able to track the transaction if you visit the site directly or through another source.
       ii.    Your browser must not have any ad or popup blockers enabled.
      iii.    Purchases must be completed on the advertiser’s website. Transactions made via the advertiser’s mobile app are not eligible.
      iv.    Cashback is only awarded by Perkbox for completed, retailer-validated purchases. Cancelled, returned, or refunded transactions are not eligible.
       v.    Cashback may not eligible on purchases made using:
              (1)   Third-party gift cards; or
              (2)   Discount codes not provided by Perkbox.
      vi.    Advertisers may display either full or promotional pricing. We will calculate the Cashback based on the final transaction value after any eligible discounts.
     vii.    Check the advertiser’s specific terms and conditions on the advertiser’s website for any additional terms which may specify exclusions to eligibility for cashback.
    viii.    Transactions must only be from offers available on the Perkbox platform.

2. CASHBACK TRACKING AND VALIDATION

  1. Cashback may take up to 48 hours to appear as “pending” in your account.
  2. Cashback will move from “pending” to “confirmed” once validated by the advertiser. The validation period is subject to the advertiser’s terms and conditions and returns policy. 

3. ANTI-FRAUD MEASURES

  1. Perkbox reserves the right to withhold or cancel cashback if fraudulent activity is suspected.
  2. This includes, but is not limited to:
        i.    Use of automated tools or bots;
       ii.    Multiple accounts by the same user;
      iii.    Attempting to manipulate tracking systems;
      iv.    Providing false or misleading information;
       v.    Misuse of referral or promotional systems; or
    viii.    Any activity that violates our End User Terms and Conditions.

4. REDEMPTION RULES

  1. Once confirmed, cashback can be redeemed for gift cards on the Perkbox platform or converted to points to be used on the Perkbox platform.
  2. There is no minimum threshold for cashback redemption. Any non-zero cashback balance can be used towards the purchase of a gift cards on the Perkbox platform.
  3. Cashback can be redeemed only as full or partial payment for gift cards available on the Perkbox platform.

5. CASHBACK EXPIRY AND ACCOUNT DEACTIVIATION 

  1. Cashback does not expire as long as your Perkbox account remains active. If your account becomes inactive or is deactivated for any reason, your cashback balance will be forfeited.
  2. If your Perkbox account is deactivated (e.g. due to leaving your employer or your employer ending their contract with Perkbox), you will lose access to any unredeemed cashback.

6. TECHNICAL ISSUES AND TRACKING FAILURES

  1. Perkbox is not liable for cashback not being tracked due to:
        i.    Delays or failures in cashback tracking caused by third-party systems or user error;
       ii.    User error (e.g. closing the browser too early, navigating away from the page);
      iii.    Use of incognito/private browsing modes; and
      iv.    Network interruptions or browser crashing.

7. CASHBACK RATE CHANGES

  1. Cashback rates are subject to change at any time without prior notice.
  2. The rate applicable to your transaction is the one displayed at the time of clicking the cashback link.
  3. Perkbox is not responsible for discrepancies between advertised and actual cashback rates due to advertiser-side changes. 

8. CURRENCY AND VAT

  1. Cashback is calculated on the transaction amount excluding VAT, taxes, delivery charges and service fees, unless otherwise provided.
  2. All cashback values are displayed in GBP (£).  

9. DISPUTES AND RESOLUTION

  1. Any dispute regarding cashback must be raised within 120 days of the transaction date.
  2. Perkbox will liaise with the advertiser to investigate cashback rejections and will request reasonings for rejection. Perkbox cannot guarantee cashback if the advertiser declines to validate the transaction.
  3. Perkbox recommends you maintain proof of relevant transactions to help us assist you with any disputes. 

Celebration Benefit

These terms apply to the use of the Flexi Points Benefit under the Perks Benefit offered by Perkbox to End Users in the UK, Australia, and, where applicable, other jurisdictions.

1. Eligibility

  1. Access may be extended to users outside these regions, but availability is not guaranteed.
  2. Eligible users include:
       i.    Employees of the subscribing organisation.
      ii.    Friends and family over 18 years of age who access the platform via a guest account and accept the End User Terms.

2. Service Overview

  1. Recognition Feed: A social feed for peer and manager shout-outs, with likes and comments.
  2. Greeting Cards: Collaborative digital cards for special occasions like birthdays and work anniversaries.
  3. Reward Points: Digital points distributed by managers or administrators, redeemable for gifts.
  4. Rewards Catalogue: A selection of gift cards and physical gifts available for redemption.
  5. Automations: Automated celebrations for birthdays and anniversaries, optionally including reward points.
  6. Budget Management: Tools for managing and tracking reward point allocations for admins.

3. Reward Points Terms

  1. Points do not expire while your account is active.
  2. Points are non-refundable once allocated.
  3. You must accept the applicable terms before each transaction.
  4. Points expire:
       i.    Upon account deactivation.
      ii.    Upon termination of employment.
      iii.   Upon termination of the contract between your employer and Perkbox.
  5. Points may be scheduled for future delivery.
  6. Redemption is subject to the Supplier’s terms and conditions, which are presented before each transaction.
  7. All transactions are final and non-refundable.
  8. Gift vouchers are supplied by Perkbox in exchange for Reward Points; they cannot be redeemed directly with Suppliers.

4. Limitations

  1. Reward Points are tied to your account and cannot be transferred.
  2. Friends and family must use guest accounts and accept terms to participate.
  3. Perkbox is not responsible for the terms or performance of third-party Suppliers.
  4. Reward Points have no cash value and cannot be exchanged for money.
  5. Perkbox may make non-material changes to the Celebration module, including adding/removing Suppliers or updating terms.
  6. Any content posted by you on the Celebration module (e.g., recognition messages, greeting card contributions, comments) must comply with Perkbox’s Acceptable Use Policy. Offensive, inappropriate, or abusive content may result in removal and/or suspension of access. 

Home and Electronics Benefit

These Terms and Conditions apply to your use of the Home & Electronics Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. This benefit is available only to employees located in the United Kingdom.
  2. You must be over 18 years of age, and your participation must not result in your salary falling below the National Minimum Wage (NMW).

2. Service Overview

  1. The Home & Electronics Benefit allows you to purchase home and electronic equipment through either:
       i.    A Salary Sacrifice arrangement (reduction in gross salary), or
      ii.    A Net Pay Agreement (deduction from net salary).
  2. You may browse and select equipment via the Perkbox platform and submit an order.
  3. Your employer will either approve or reject your order.
  4. Upon approval by your employer, the equipment will be delivered or made available within the specified timeframe provided by the relevant retailer. 

3. Equipment and Responsibility

  1. Once you receive the equipment, risk transfers to you, and you are responsible for its insurance, maintenance, and proper use.
  2. Title to the equipment will pass to you after your employer receives it from Perkbox and transfers it to you.
  3. Equipment must be used in accordance with applicable tax exemption rules.

4. Cancellation and Returns

  1. You may cancel your participation if:
       i.    Your employer agrees.
      ii.    The equipment is returned unused and unopened to the retailer.
  2. If you wish to switch to lower-priced equipment, you must cancel and reapply.
  3. You are responsible for any delivery charges incurred when returning equipment. 

5. Leaving Employment

  1. If you leave your job before completing payments:
       i.    Your employer may deduct the remaining amount from your final salary.
      ii.    If this deduction would cause your salary to fall below the NMW, your employer may collect the payment directly from you in accordance with your salary sacrifice agreement with your employer. 

6. Limitations

  1. Perkbox does not guarantee the availability of specific suppliers or equipment.
  2. Any contract variation or agreement provided by Perkbox is for guidance only and does not constitute legal advice.
  3. Delivery dates are not guaranteed.
  4. Repairs or replacements are the responsibility of the supplier, as if you had purchased the item directly.
  5. Outstanding payments may be deducted from your final salary or collected separately if necessary.
  6. You must review and agree to the salary sacrifice agreement with your employer once your order has been placed.
  7. A contract between Perkbox or the retailer and you to deliver the equipment shall not be formed until the equipment has been dispatched by the retailer. Perkbox or the retailer may cancel your order at any time prior to dispatch. 

Cycle to Work Benefit

These Terms and Conditions apply to your use of the Cycle to Work Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. This benefit is available only to employees located in the United Kingdom.
  2. You must be over 18 years of age, and your participation must not result in your salary falling below the National Minimum Wage (NMW).

2. Service Overview

  1. The Cycle to Work Benefit allows you to hire bicycles and/or safety equipment through a Salary Sacrifice arrangement.
  2. You may request a quotation from an approved supplier and submit an Order via the Perkbox platform.
  3. Your employer will either approve or reject your order.
  4. Upon approval by your employer, the equipment will be delivered or made available for collection within the specified timeframe provided by the relevant retailer. 

3. Scheme Types

  1. Bronze Scheme: Your employer is the lessor.
  2. Gold Scheme: Your employer is the lessor .
  3. Platinum Scheme: The Cycle to Work Provider is the lessor.

4. Equipment and Responsibility

  1. Once you receive the equipment, risk transfers to you, and you are responsible for its insurance, maintenance, and proper use.
  2. Title to the equipment may transfer to you at the end of the hire period, subject to a valuation and a transfer of ownership fee.
  3. An end-of-agreement fee (11% of equipment value + VAT) may also apply.

5. Cancellation and Returns

  1. You may cancel your participation if:
       i.    Your employer agrees.
      ii.    The equipment is returned unused to the supplier.
  2. If you wish to switch to lower-priced equipment, you must cancel and reapply.

6. Leaving Employment

  1. If you leave your job before fully paying for your purchased leave:
       i.    Your employer may deduct the remaining amount from your final salary.
      ii.    If this deduction would cause your salary to fall below the NMW, your employer may collect the payment directly from you in accordance with your salary sacrifice agreement with your employer. 

6. Limitations

  1. Perkbox does not guarantee the availability of specific suppliers or equipment.
  2. Any contract variation provided by Perkbox is for guidance only and does not constitute legal advice.
  3. Delivery dates are not guaranteed.
  4. Repairs or replacements are the responsibility of the retailer, as if you had purchased the item directly.
  5. Outstanding payments may be deducted from your final salary or collected separately if necessary.
  6. You must review and agree to the salary sacrifice agreement with your employer once your order has been placed.
  7. A contract between Perkbox or the retailer and you to deliver the equipment shall not be formed until the equipment has been dispatched by the retailer. Perkbox or the retailer may cancel your order at any time prior to dispatch. 

Travel Benefit

These Terms and Conditions apply to your use of the Travel Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. This benefit is available only to employees located in the United Kingdom.
  2. You must be over 18 years of age, and your participation must not result in your salary falling below the National Minimum Wage (NMW).

2. Service Overview

  1. The Travel Benefit allows you to purchase travel vouchers by:
       i.    A Salary Sacrifice arrangement (reduction in gross salary), or
      ii.    A Net Pay Agreement (deduction from net salary).
  2. You may select the amount you wish to spend on travel or leisure services via the Platform.
  3. You may place an order for a voucher. Your employer will either approve or reject your order.
  4. Upon approval, a binding agreement is formed, and the voucher will be issued subject to availability.

3. Cancellation and Returns

  1. You may only cancel a Voucher if you experience a qualifying lifestyle event, as defined by applicable laws governing Salary Sacrifice or Net Deduction arrangements.

4. Leaving Employment

  1. If you leave your job before completing payments:
       i.    Your employer may deduct the remaining amount from your final salary.
      ii.    If this deduction would breach NMW rules, the payment must be collected from you directly.

6. Limitations 

  1. Perkbox does not guarantee the availability of specific suppliers.
  2. Any contract variation or agreement provided by Perkbox is for guidance only and does not constitute legal advice.
  3. Outstanding payments may be deducted from your final salary or collected separately if necessary.
  4. You must review and agree to the salary sacrifice agreement with your employer once your order has been placed. 

Gym Benefit

These Terms and Conditions apply to your use of the Gym Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. This benefit is available only to employees located in the United Kingdom.
  2. You must be over 18 years of age, and your participation must not result in your salary falling below the National Minimum Wage (NMW).

2. Service Overview

  1. The Gym Benefit allows you to access gym memberships through either:
       i.    A Salary Sacrifice arrangement (reduction in gross salary), or
      ii.    A Net Deduction arrangement (deduction from net salary).
  2. You may browse and select a gym membership via the Perkbox platform and submit an order.
  3. Your employer will either approve or reject your order.
  4. Upon approval by your employer, your membership will be provided. 

3. Membership and Responsibility

  1. Once your gym membership is issued, you are responsible for its use and any associated terms set by the gym provider.
  2. Memberships are subject to availability and may vary depending on the provider network.

4. Cancellation

  1. You may only cancel your participation if you experience a lifestyle event that qualifies under applicable laws for cancellation of Salary Sacrifice or Net Deduction arrangements. Please speak to your employer if you think you may be eligible for cancellation. 

5. Leaving Employment

  1. If you leave your job before completing payments:
       i.    Your employer may deduct the remaining amount from your final salary.
      ii.    If this deduction would cause your salary to fall below the NMW, your employer may collect the payment directly from you in accordance with your salary sacrifice agreement with your employer. 

6. Limitations 

  1. Perkbox does not guarantee the availability of specific gym providers or memberships.
  2. Any contract variation provided by Perkbox is for guidance only and does not constitute legal advice.
  3. Membership activation timelines are not guaranteed.
  4. Once approved and activated, gym memberships are non-refundable unless cancelled under a qualifying lifestyle event.
  5. You must review and agree to the salary sacrifice agreement with your employer once your order has been placed. 

Annual Leave Purchase Benefit

These Terms and Conditions apply to your use of the Annual Leave Purchase Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. This benefit is available only to employees located in the United Kingdom.
  2. You must be over 18 years of age and your participation must not result in your salary falling below the National Minimum Wage (NMW).

2. Service Overview

  1. The Annual Leave Purchase Benefit allows you to request additional annual leave through the Perkbox platform.
  2. Your employer may approve your request under one of two arrangements:
       i.    Salary Sacrifice: A reduction in your gross salary in exchange for additional leave.
      ii.    Net Deduction: A deduction from your net salary in exchange for additional leave.
  3. You can select the amount of additional leave you wish to purchase, subject to limits set by your employer.

3. Process

  1. You submit an order via the Perkbox platform.
  2. Your employer will approve or reject your order.
  3. Your employer will adjust your salary accordingly and manage any necessary tax reporting (e.g., P11D forms or payrolling).

4. Cancellation

  1. If you wish to cancel your participation, speak with your employer.

5. Leaving Employment

  1. If you leave your job before fully paying for your purchased leave:
       i.    Your employer may deduct the remaining amount from your final salary.
      ii.    If this deduction would cause your salary to fall below the NMW, your employer may collect the payment directly from you in accordance with your salary sacrifice agreement with your employer. 

6. Limitations 

  1. Any contract variation provided by Perkbox is for guidance only and does not constitute legal advice. You or your employer should seek independent legal advice if needed.
  2. Once approved, the benefit is non-refundable unless cancelled with employer consent.
  3. Outstanding payments may be deducted from your final salary or collected separately if necessary.
  4. You must review and agree to the salary sacrifice agreement with you employer once your order has been placed. 

Wellbeing Benefit

These Terms and Conditions apply to your use of the Wellbeing Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. Wellbeing Benefit is available to users in the United Kingdom and Australia, and may be extended to other regions at Perkbox’s discretion.

2. Service Overview

  1. You will have access to a Wellness Content Hub, which includes:
       i.    On-demand video, audio, and written resources.
      ii.    Search and filter tools to help you find relevant content.
     iii.    Optional health support services, depending on your employer’s subscription.
  2. These resources are designed to support your mental and physical wellbeing.
  3. Availability outside the UK and Australia is not guaranteed.

3. Limitations

  1. The service may not be accessible to users outside the UK or Australia. Perkbox does not guarantee uninterrupted access in other regions.
  2. The Wellbeing module provides general wellness content and is not a substitute for professional medical advice, diagnosis, or treatment.
  3. Any optional health support services included are non-clinical and should not be relied upon for urgent or serious health concerns.
  4. The Wellbeing service does not provide emergency or crisis intervention. If you are in immediate danger or need urgent medical help, contact emergency services.
  5. Perkbox may modify or remove content and features at its discretion without prior notice.

Online GP Benefit

These Terms and Conditions apply to your use of the Online GP Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. The Online GP service is available only to UK residents. You must be a UK citizen or resident to access this service.

2. Service Overview

  1. You can book video or telephone consultations with qualified clinicians via the Perkbox platform.
  2. After booking, you’ll receive a confirmation email with a secure link to your consultation.
  3. Consultations are available Monday to Friday, 8am – 10pm.
  4. All consultations are securely recorded.
  5. With your consent, clinicians may share a brief report with your NHS GP.
  6. You may receive:
       i.    Medical certificates or specialist referrals (sent securely via email).
      ii.    Private prescriptions, where appropriate.

3. Limitations

  1. Due to telemedicine limitations, clinicians may not provide advice or diagnosis for conditions influenced by pregnancy.
  2. The Online GP service is not suitable for emergency medical situations. If you require urgent care, contact emergency services immediately.
  3. Any verbal or clinical abuse or inappropriate use of the service may result in termination of access without notice.
  4. In the event of termination of Perkbox’s agreement with the Online GP provider, Perkbox will attempt to find a replacement but cannot guarantee uninterrupted access.
  5. Additional services may be offered at Perkbox’s discretion and can be removed without notice. Refunds may be issued to your employer if paid features are withdrawn.

Employee Assistance Programme (EAP) Benefit

These Terms and Conditions apply to your use of the EAP Benefit provided by Perkbox, which is made available through your employer. Please read these terms carefully before participating in the scheme.

1. Eligibility

  1. The EAP services are available only to individuals who are resident in the United Kingdom (Basic, Standard, and Enhanced EAP) and the Republic of Ireland (Basic EAP only).
  2. Access is granted through your employer’s subscription with Perkbox.

2. Service Overview

  1. Basic EAP 
       i.    You have access to a 24/7 telephone support line, available 365 days a year.
      ii.    Support is provided by trained professionals based in the UK.
     iii.    You may receive guidance, emotional support, or be referred to further assistance depending on your needs.
     iv.    Urgent escalations are responded to within 4 hours; non-urgent within 24 hours.
      v.    Counselling services are not included in this tier but may be recommended externally.
  2. Standard EAP
       i.    You may access telephone-based counselling, structured in up to six short-term sessions.
      ii.    The first session includes an assessment and a personalised counselling plan.
     iii.    All sessions are delivered by qualified clinicians.
     iv.    If additional sessions are clinically required, your employer may be contacted for approval.
  3. Enhanced EAP
       i.    You may access face-to-face or virtual counselling sessions, tailored to your needs.
      ii.    Counselling is structured in up to six sessions, with the first session including an assessment and care plan.
     iii.    Sessions are delivered by qualified clinicians, either onsite or at a location convenient to you.
     iv.    Additional sessions may be authorised and charged separately.
      v.    If demand exceeds capacity, additional counsellors may be engaged to support the service.

3. Confidentiality

  1. All interactions with the EAP service are confidential.
  2. Information shared during counselling or support sessions will not be disclosed to your employer without your consent, except where required by law or in cases of serious risk.

4. Limitations

  1. The EAP is not a substitute for emergency services or long-term mental health care.
  2. If you are in crisis or require urgent medical attention, please contact emergency services immediately.

5. Contact and Access

  1. Details on how to access the EAP services will be provided by your employer or HR department.
  2. For any issues or questions regarding the service, please contact your employer’s designated EAP liaison.

Version 30 September 2025