Having a reliable system that will help your employees develop and build new skills will future-proof your business and, at the same time, support your workforce to improve, which keeps engagement levels high.
At Google, performance management consists of two parts, a six monthly check in and an annual review. Google’s 360-degree review process interestingly includes a peer-review system, which also consists of colleagues that are junior to the employee. At Perkbox we have a similar peer-review system in place which ensures we also receive the ‘whole picture’ when it comes to feedback.
Provide a good employee experience and employees will stay. It's not rocket science, but it can sometimes get overlooked in the day-to-day hustle of the workplace. In the long run, retaining employees requires supporting them in building an authentic connection to their colleagues and the company. And there are many ways to go about this. One of which is an employee recognition program.
Think Cleaning Solutions use Perkbox to encourage employees to recognise their peers with a company-wide recognition feed. The business also uses Perkbox to give employees the rewards and perks they actually want. Recently, they even identified an employee as an excellent candidate for promotion into a position of leadership, using the Perkbox platform.
"Her natural leadership ability was highlighted by the way she was using Perkbox to recognise peers and improve the employee experience within her own team," said Alex Floyd, HR manager, Think Cleaning Solutions.
Whether an employee is leaving voluntarily or not, offboarding is still an essential part of the employee experience. Perhaps the most crucial reason for this is that happy former employees will spread the word and possibly refer new hires. Your previous employees will continue to build networks beyond your company as they progress in their career, so leave them with a good impression and positive tale to tell.
People leave jobs for many different reasons and many come back. Think Cleaning Solutions often have employees return to the business after a few years - perhaps in part to their great offboarding experience. On a larger scale, Chevron has created a program where former employees can choose to be exclusively considered for contract assignments coming up within the business.
Even if an employee is leaving due to a negative experience, the offboarding phase is an opportunity to learn from mistakes, missed opportunities and ultimately to improve the experience. When you support the employees that have decided to go, and part ways on favourable terms, it can still result in a new advocate of your company, and in some cases, the employee may even return.