Perkbox Customer Complaints Policy

The objective of this Policy is to establish a transparent and effective process for handling and resolving complaints and applies to all Perkbox Customers.

Although we hope that you never have cause to complain, we would ask that any complaints are raised as soon as possible.

If you would like to raise a complaint, please email us as soon as possible at Please see the process below which will be followed to resolve your complaint fairly and appropriately.

We will acknowledge your complaint within 2 working days of receipt of your complaint.

This entire process may take upto 20 working days to conclude however we will let you know if this may take longer and why.

Stage 1: Raising your complaint with us.

You can register a complaint by contacting Please include your desired outcome when raising a complaint. We aim to investigate and resolve complaints at first contact, but if you're not satisfied, it may be escalated to stage 2.

Stage 2: Escalating your complaint

If you are unhappy with the initial response, your complaint will be escalated to the relevant Team Lead/Manager.

At this stage, we will thoroughly re-investigate your concerns and work with you for a satisfactory resolution on the complaint raised.

Stage 3. Full and Final resolution.

If you remain unsatisfied with the outcome following discussions with the Team Lead/ Manager, you can request to have this reviewed by a relevant Senior Leader, who will issue you with a full and final response on behalf of Perkbox.


Version 04 March 2024