Arc Europe

About Arc Europe

Arc Europe is a professional debt advisory service that helps those in debt pay their outstanding balances in manageable, affordable instalments.

Arc Europe has a proven track record in reducing debt levels by taking time to understand their client’s specific challenges and developing bespoke collection strategies that work for individuals.

Challenges

Primarily, Arc Europe wanted to build support around the wellbeing of their staff. Working in debt advisory services can sometimes be emotionally taxing, so safeguarding their employees was high on Arc’s list of priorities.

Alongside this, Arc Europe wanted to track employee engagement on a more regular basis. Prior to joining Perkbox, the organisation only carried out yearly surveys which yielded results that were too broad and did little to bring about actual change.

Management were also committed to providing staff with a range of extras to enhance salaries and reward staff for their hard work, as well as making Arc a more attractive to prospective employees. The company had previously used Staff Treats, however this turned out to be too expensive and had a limited selection of benefits on offer.

Solution

After shopping around the market and comparing different platforms, it became clear that Perkbox, with its combination of solutions and benefits, was the most comprehensive and attractive package available.

So far, Perkbox has proved simple to use with little to no admin required. In particular, the Insights tool has made tracking engagement and monitoring team morale a walk in the park. The light-touch, pulse survey format means that Arc Europe is receiving feedback from 86% of their employees on a monthly basis.

As such, HR can now accurately measure employee engagement, with Insight’s 10 key drivers of engagement as markers for improvement. Already management has seen positive results, with key areas such as company culture, improving by 12%.

With staff enjoying the immediate accessibility of Perkbox, Arc Europe are now preparing to launch Perkbox Recognition and Medical to further encourage a culture that nurtures and supports employees.

Results

So far Perkbox has been a roaring success for Arc Europe. “We are all very pleased with the impact it has across the business. Staff love the Perks.” Explains David Sheridan. “The free coffee from Caffé Nero every week is extremely popular.”

Perkbox hasn’t just been a hit among staff, Arc’s management has found the platform’s functionality far superior to other providers. David has found the engagement measurements easy to use and the results much more straightforward.

As a varied platform with different packages available, Perkbox offers a number of combinations that are tailored to the needs of each specific company. But more than all this, it’s the support from the Perkbox team that’s made all the difference, according to David. “The dedicated Customer Success team not only helped launch Perkbox but they are always on hand to answer queries and solve any issues.”

The support from Perkbox, coupled with a fantastic range of benefits has resulted in a whopping 98% of employees activating their account, with 90% actively redeeming perks.