Frequently asked questions

For newbies

What is Perkbox?

Perkbox is an employee experience platform focusing on benefits and wellness.

How do I join?

If you’re interested in joining Perkbox, you can book a call with our sales or partner teams. Just follow the instructions at the top of this page.


How many employees do I need to get Perkbox?

Perkbox is available for businesses with five or more employees. There’s no maximum – the sky/server capacity’s the limit!

For existing members

I've forgotten my password! Help!

Don't worry, everything is going to be okay. Just click the 'forgot your password?' button on the login page and we'll email you a reset link. You'll be back in action in no time.

How many perks can I have?

You can redeem as many of our perks as you like. Some of them are one-time redemptions only, but don't worry – we'll let you know if you run into one.

How can I update my contact details?

Moved house, got a new phone, or just on the run from the law? No problemo – you can change all your contact details from My Account. Easy peasy lemon squeezy.

My team is on Perkbox. How do I sign up?

There are a few different ways to set up your Perkbox account. Ask your manager how your team has chosen to get on board.

For admin users

Where can I find my invoice?

We'll email you your invoice a few days before your account is charged. If you'd like another copy, or want to change where we're sending it, just get in touch and let us know.

How do I know if I've reached my license limit?

You can track your users from the Admin area, but don't worry – if you try and sign up more users than you have licenses, we'll be in touch to talk about adding more or getting selective with your love.

How do I customise Perkbox for my team?

Fancy changing the colour scheme? Want to upload your own company logo? No problem – just head to the Admin area and fiddle around with your team settings.

How do I add/remove users?

Got a new starter? You can add them to your team Perkbox account from the Manage Users section of the Admin area. Give it a spin!