But with so many of us heavily using email for work, there are bound to be some things that pop into our inboxes and annoy us.
To find out the ultimate email DOs & DON’Ts and which cliches fill us with rage, Perkbox Insights conducted a survey of 1,928 people.
Key findings include:
Although other methods may seem like they are ever on the rise – good old email is still the most popular method of communication for work. Almost ¾ of people say that this is their preferred method, with face-to-face coming in second place with 50%.
Phone is the third most popular platform, with a third of people stating that this is their preferred method and surprisingly, just 16% say instant messaging.
And only 8% think text is fit for work purposes, along with the 3% who use social media for work.
1 in 5 spend between 1 and 2 hours of their workday in their inbox, 16% spend between 2 and 3, while a shocking 15% spend 5+ hours checking and sending emails each day.
Not only are we emailing a lot at work, 31% check their emails outside of work ‘every few hours’, whilst 8% check ‘every hour’ and another 8% do this ‘constantly’.
All this time in our inboxes means that there’s bound to be a few things that get on our nerves...
When asking respondents to choose what they think is the best greeting for a work email, a simple route is taken. ‘Hi’ takes the top spot for the best greeting, followed by ‘Good Morning and Good Afternoon’ in second place.
It seems like no greeting is a big no-no, with 53% saying that not greeting the recipient is the worst way to start an email. This is followed by the impersonal ‘To whom it may concern’ with 37% thinking this is unacceptable to use, with the friendly ‘Hey’ takes third place (28%).
It seems that while ‘Kind Regards’ might get some stick, it’s still thought of as the best way to sign off an email, with 69% voting this into first place. ‘Regards’ followed in third place with 31% rating this as the best greeting, missing out to ‘Thanks’ or ‘Thanks Again’ to second place.
Unsurprisingly for the workplace, ‘Love’ (57%) is rated the worst way to sign off an email, with ‘Warmly’ closely following (31%).
Other sign-offs rated as unsuitable are ‘Cheers’, with over a quarter (26%) stating that ir shouldn’t be used in a work email, as well as ‘Yours truly’ (24%) and ‘Best’ (12%) making the list.
Even though you might not want to choose one from this list, you better make sure you sign-off your emails. whopping 44% of people state that ‘no sign off’ is the worst.
So now we know the best ways to start and end an email, what gets our backs up inside an email? We asked respondents for the email cliches they just can’t stand.
Here are some to be aware of so you don’t annoy anyone in your next email…
Sometimes you just can’t help yourself from using a cliche, but there are some that you really want to avoid. Especially if you want to be on your respondents’ good side.
The most hated email cliche is ‘Just looping in..’, with a huge 37% stating that they find it annoying when the phrase is used in an email.
Looking at the rest of the list of annoying cliches, 3 of the top 5 relate to following up on something that was mentioned in a previous email. One third dislike the phrase ‘as per my last email’, followed by ‘any updates on this?’ (24%) and ‘Just checking in’ (19%). It seems we don’t like to be prompted to respond…
We also found the biggest email faux-pas, you might want to re-assess if you do any of these.
Delving deeper into the thoughts around exclamation marks, it turns out less is more in this regard.
A huge 16% think that it’s never acceptable to use an exclamation point in a work email, whilst 48% think that just 1 is acceptable, just 24% would stretch to 2.
So, which email cliches annoy you?
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